Refund policy

Refund Policy

At Planters Etc., we are committed to ensuring your satisfaction with our products. If you are not completely satisfied, you have 30 days from the date of receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused, with tags, and in its original packaging
• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at info@plantersetc.com. Approved returns should be sent to:

Planters Etc. Returns Department
410 SW 4th Terrace,
Dania Beach, FL 33004, USA

Please do not send items back without first requesting a return.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@plantersetc.com so we can make it right.

Non-returnable Items

We cannot accept returns for:

• Custom products (e.g., special orders, personalized items)
• Sale items and gift cards
• Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please reach out to us.

Exchanges

To exchange an item, return the unwanted item following the return process, and then make a new purchase for the desired item.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed on your original payment method within 10 business days. Please allow time for your bank or credit card company to process the refund.

If you haven’t received your refund within 15 business days of approval, contact us at info@plantersetc.com.