Política de reembolso

At Planters Etc., customer satisfaction is our priority. Our team is committed to understanding your needs and working to exceed expectations for quality, service, and timely delivery.

Return Policy

• Returns are acceptable within 14 days of receipt and no product may be returned without prior written consent from Planters Etc.

• Unauthorized returns will not be eligible for credit.

• Returns must be shipped back in the original box with all packaging materials.

• Customers may be assessed the original shipping cost and are responsible for pre-paid return shipping.

• Custom planters and planters with drainage holes are non-refundable and non-exchangeable.

• Authorized returns are subject to inspection of the product and packaging material, and a 30% restocking fee. The remaining balance will be issued as a merchandise credit.

Damages and Issues

• Please inspect your shipment upon delivery. If there are signs of damage, you may refuse the shipment.

• If you accept delivery, note any damages on the Bill of Lading (BOL). You are entitled to open and inspect each box.

• If the driver will not wait, note that you were unable to check for concealed damage, and it is subject to inspection.

• Damage details and photos (including cartons and packaging) must be reported immediately in writing to customer service at info@plantersetc.com.

• If damages are not noted at delivery, Planters Etc. cannot resolve or compensate for the issue.

Non-Returnable Items

• Custom-made planters

• Planters with drainage holes

• Any unauthorized returns

Refunds & Credits

• We do not issue refunds to the original payment method.

• All approved returns will be issued as merchandise credit only.

• Merchandise credit can be applied toward any future order.

• Credit is issued once the returned product and packaging are inspected and approved.